DESIGNED AROUND YOUR BRAND
How we work: from brief to delivery
Every order at RX Design Hub follows one sequence: a brief on WhatsApp or the site form, two or three design options, an approved mockup, an optional physical sample, a 50% advance that confirms the order, five to ten working days of production at partner presses, in-house checking, binding and branch-wise packing, and delivery by our own team in Lucknow or by courier and transport elsewhere.
Proof approvals are recorded in writing, and one timeline is quoted and kept.
Most problems in print happen between the steps, not inside them — a correction that was spoken but not written, an advance that was assumed, a branch list that arrived after packing. This page shows where each step begins and ends, so neither side is guessing.
The eight steps, in order
Timings are typical for the October–December season; outside season they are often shorter. Nothing moves to the next step until the previous one is closed in writing.
Send the brief
Product, quantity, city or branch list, logo file (vector PDF, AI or CDR), any brand guidelines, and the date you need the goods in hand. WhatsApp +91 73074 39929 or the form on any page. A quote usually goes back the same working day with the cover tier, logo method and packing assumed, so you can correct the assumptions rather than start from nothing.
Get two or three options
Within two working days a designer sends two or three directions as mockups in your brand colours — cover layouts for a diary, a sample month for a calendar, the logo at actual size on a pen. You pick one, or combine two.
Approve the mockup
The chosen option goes through up to three rounds of corrections. The final approved file is sent back to you and your reply — on email or WhatsApp — is the record. Nothing is printed on a verbal yes.
Sample, if you want one
A single physical piece is produced so the signing authority can hold the material, see the foil shade and check the inside pages. In Lucknow we bring it to your office; elsewhere it is couriered. Most first-time clients take this step; repeat clients usually skip it.
Confirm with the advance
A 50% advance by UPI, bank transfer or card confirms the order and books the press slot. A GST invoice is raised. The delivery date on the confirmation is the date we work to.
Production
Printing happens at two or three partner presses close to the studio and typically takes three to five days; binding, finishing and packing at the studio take the rest of the 5–10 working-day window. Names, foil and deboss are done at this stage.
Checking and packing
Our printing-and-binding team collects every job, checks it against the approved proof, counts it and packs it — branch-wise and labelled if you sent a quantity sheet. Photos of the packed lots can be shared before dispatch.
Balance and delivery
The balance is settled before dispatch. In Lucknow our own team hand-delivers to your reception at an agreed time; outstation lots go by Delhivery, DTDC, VRL or transport with docket numbers shared on WhatsApp. Delivery is confirmed when you tell us the goods have arrived.
What a season order looks like on a calendar
A worked timeline for a mid-sized 2027 order placed in early November. Illustrative, not a client case.
| Week | What happens | Who acts |
|---|---|---|
| Week 1 (early Nov) | Brief received Monday; quote same day; three cover options by Wednesday; one chosen Thursday with two changes | Client, designer |
| Week 2 | Corrected mockup approved on email; sample diary and one calendar brought to the office; advance paid Friday | Client, our team |
| Week 3 | Press slot booked; printing of covers, inner pages and calendar sheets; names list received for 40 pieces | Partner press, studio |
| Week 4 | Binding, foil names and wiro finishing; checking against proof; branch-wise packing into labelled cartons; photos shared | Printing-and-binding team |
| Week 5 (early Dec) | Balance settled; Lucknow lots hand-delivered; two outstation lots dispatched with docket numbers | Client, our team |
| January | Handover to staff and clients at the start of the year; reorder reference saved for 2028 | Client |
Who is responsible for what
Clear ownership is most of what keeps an order on time. This is the split we work to.
- You provide
- The logo in vector form, brand guidelines if any, final text for company pages, the names list in Excel if pieces are personalised, the branch-wise quantity sheet, and written approval of the proof.
- We provide
- Design options and corrections, the mockup and sample, paper and cover material selection, printing through partner presses, binding and finishing, counting, packing, labelling, delivery and a GST invoice.
- Shared
- The delivery date. We quote one that we can hold; you protect it by approving the proof and paying the advance on time. A late approval moves the date by the same number of days.
- Corrections after approval
- Changes after written approval are possible before the press slot but are re-quoted if material has been cut or plates made. This is why the approval step is deliberate.
- Printing errors
- If a job is printed against the approved proof and is wrong, it is reprinted at our cost. If the approved proof itself had the error, we reprint at cost price and say so.
Files and formats we ask for
- Logo: vector PDF, AI, EPS or CDR. A PNG or JPEG can be redrawn, but that adds a day and a redraw check.
- Brand colours: Pantone or CMYK values if you have them; otherwise we match from the guideline or a printed sample.
- Company pages: Word or Google Doc text, final and proofread; images at 300 dpi.
- Names: an Excel sheet with one name per row, exactly as it should appear, and the department or branch for packing.
- Branch list: branch name, address, contact person and phone, quantity per product.
- Photos for calendars: original camera files, not WhatsApp-compressed copies.
The diary sizes and GSM guide and the table calendar formats guide explain the product choices the brief will ask you to make.
What is different for Lucknow clients
Three things. Samples and mockups can be brought to your office in person — from Hazratganj to Sushant Golf City — rather than photographed. Delivery is by our own team at an agreed time, with gate-register details shared in advance where a building needs them. And collection from the studio in Sector 3, Vikas Nagar, is always an option during working hours. The Lucknow areas page describes how delivery works in each part of the city. If you are comparing suppliers, the twelve-question checklist is the fairest way to put us next to anyone else, and the contact page lists which number does what.
Questions about the process
How long does a corporate diary or calendar order take?
Orders are ready 5–10 working days after written artwork approval. Add the time you take to approve options and the sample. In season, two to four weeks from first brief to delivery is typical.
Do you offer a rush or express service?
No. One timeline is quoted and kept. If a date cannot be met we say so at the brief stage, rather than promising and slipping.
Is the sample charged?
It depends on the product and quantity — a single diary sample is treated differently from a boxed gift set — and the quote states it before you decide. Repeat clients ordering the same specification usually skip the sample.
What if we change our mind after approving the proof?
Changes before the press slot are made and, if material has already been cut or plates made, re-quoted. After printing has started, a change means a reprint at cost. This is why approval is recorded in writing.
How do we pay?
UPI, bank transfer or card. A 50% advance confirms the order and a GST invoice is raised; the balance is settled before dispatch. Payment details are shared by our team on WhatsApp, never on this site.
Can we track the order?
Yes. You are told when the proof is approved, when the press slot is booked, when the job is back for checking, when it is packed — with photos — and when it is dispatched, with docket numbers for outstation lots.
हिंदी में
हर ऑर्डर एक ही क्रम से चलता है: WhatsApp या फ़ॉर्म पर ब्रीफ़ → दो-तीन डिज़ाइन विकल्प → मॉकअप की लिखित मंज़ूरी → चाहें तो सैंपल → 50% एडवांस से ऑर्डर कन्फ़र्म → पार्टनर प्रेस पर 5–10 कार्यदिवस में प्रोडक्शन → स्टूडियो में जाँच, बाइंडिंग और ब्रांच-वार पैकिंग → बैलेंस के बाद डिलीवरी। लखनऊ में हमारी टीम खुद पहुँचाती है, बाहर कूरियर/ट्रांसपोर्ट से डॉकेट नंबर के साथ। कोई रश लेन नहीं — एक समय-सीमा बताई जाती है और निभाई जाती है। हिंदी में और पढ़ें।
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BEFORE YOU ORDER
A better brief makes a better finished product
Size, pages & cover
Choose A5, B5 or another format, dated or undated pages, and a cover style.
Artwork & personalisation
Share a clear logo file, brand colours, spelling and any name list that must be checked.
Quantity, budget & date
Send the order quantity, approximate budget, delivery city and required handover date.